Penheaded: I don't care what that whiney Jeff Jarvis says, Dell has got HP beat by a country mile

Wednesday, January 04, 2006

I don't care what that whiney Jeff Jarvis says, Dell has got HP beat by a country mile

Any organization has less than shining moments, try as they might. I've had my fun with HP's folks in India and it also brought a change to the way I buy computers. Unlike this fellow, I can't say that I'll never buy an HP product. I just won't buy one for the support given. I had an issue with HP's drivers (a documented one) only to find after some time on the phone and IM with them that it was easier just to wade through it finding my own solution (dump their sellware and extraneous drivers). I found that when I contacted them on a problem with the firewall I was better off spending that time instead searching the web for a solution.

So I guess that's just HP's way of forcing their customers to broaden their knowledge. HP support is no longer the first call but the very last.

¶ 1/04/2006 08:23:00 PM

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