CompUSA Auctions This is a follow-up to an earlier posting I made to complaints.com. Some time has elapsed since I first wrote. I wanted to be at least as certain as I was when I made my initial complaint. After about 60 days of putting the computer through the paces, I feel I'm able to speak with some confidence.

My earlier experience was pretty bad; bad enough that the web merchant from corporate contacted me. They were dissatisfied with the performance of the team and didn't want to let that stand as my final impression of CompUSA Auctions. Trust me, it would have most likely been my final impression.

After some back and forth, the team twisting my arm with a charm offensive, I decided to give them another whirl. I had written here about my earlier experience and told them I would write about what the team was doing to correct our experience. I was assured that retraining would take place with the customer service team on following up with communication. I didn't want to see anybody fired so I was really glad that the team management would take these kinds of positive corrective measures. There was still the question of the technical abilities of the CompUSA operation. I wanted to give them a fair test on that aspect by getting a unit out of normal flow and not one that had been given any special attention.

My refurbished HP computer was shipped very quickly (in less than a day), arriving well packed and in good condition (the original Medion Disney computer I would have taken for new had I not known better). I hooked it up, finding that the software had been installed (a great time saver): All I had to do was burn my recovery discs and I was on my way to computing fun. I use the computer for some work related tasks, also, but it is truly a joy (almost fun) to work with a capable, smooth running computer. I am, frankly, amazed at the way the CompUSA Auctions team turned around my feelings on this.

I wasn't just soured on CompUSA but also the idea of buying refurbished computers. I know new computers can have problems and you need to cover your due diligence in any purchase. I believe, now, that you can find worthwhile bargains in buying a refurbished computer; 60 days of trouble-free operation have convinced me.

I really have had a complete change of heart on these matters. This experience has been illustrative of the underlying theme in resolving consumer complaints: That it is in the mutual interests of consumers and business to resolve these problems. Just keep on trying.  ¶ 10/09/2005 07:51:00 PM